FAQ
Quick answers to common questions about how Nimriz works.
Is there a free plan?
Yes. Starter is the free plan. Paid tiers are Plus, Growth, Professional, and Enterprise.
Do I need an invite to sign up?
No. You can create an account and start using Nimriz directly. Invites are only used when someone adds you to an existing workspace as a teammate.
Do you offer invoices, refunds, or a billing portal?
Paid plans are managed from your organization billing settings, including payment method and plan changes. Monthly and annual billing are available on paid tiers. For cancellations and refunds, see our Refund Policy at /refund-policy.
Can I use multiple domains?
Yes. Short codes are unique per domain, so different brands can use the same slug safely on different hosts.
How do I set up a custom domain?
Add your domain in the dashboard, publish the DNS records shown, then run verification. Host matching is strict (apex and www are distinct). See the Help Center for step-by-step setup.
Are certain slugs reserved?
Yes. First-party domains reserve system paths like admin, api, login, billing, _health, and .well-known. Short slugs may also be reserved by policy (e.g. minimum length requirements).
What is the difference between 301 and 302?
Nimriz defaults to 302 (change-friendly). Use 301 only when you want a permanent redirect that may be cached.
What happens when a link expires or is disabled?
Expired or disabled links do not redirect to the destination. They fall back to the domain’s configured landing redirect so users aren’t sent to a potentially outdated URL.
Do you store IP addresses or full User-Agent strings?
No. Privacy mode defaults on for new accounts and omits IP and User-Agent from analytics events. If privacy mode is disabled, Nimriz stores only daily-salted hashes (not raw values).
How long is analytics data retained?
Retention depends on plan and may evolve. Dashboards use pre-aggregated metrics; raw event retention may be limited and is listed on the pricing page as limits are finalized.
How do you handle bots and prefetch traffic?
Click events include bot flagging so reports can filter likely automation traffic. Treat bot-flagged clicks separately for campaign reporting.
Do you alias apex and www domains?
No. Host matching is strict. `example.com` and `www.example.com` are different domains unless you add and manage both explicitly.
Is there an API?
Yes. Nimriz provides a server-side API for link creation and management (shorten, check slug, updates, bulk flows). Call it only from trusted servers; see Developer Docs for auth, domain access tiers, rate limits, and webhooks.
Where are the developer docs?
See the Developer Docs for API reference, auth model guidance, and error handling best practices.